Terms of Service

These terms are a contract between you and QUOTEQUICK ("we", "us", or "QuoteQuick"), a company based in Toronto, Ontario, Canada. They cover your use of the QuoteQuick website, web application, and related services (the "Service"). By creating an account or using the Service, you agree to these terms. If you don't agree, don't use the Service.

1. Who can use QuoteQuick

QuoteQuick is built for businesses operating in Canada outside Quebec. By signing up, you confirm that your business is based in Canada (and not in Quebec), bills its customers in Canadian dollars, and (if you accept online payments) uses a Canadian Stripe account. We don't currently support users outside Canada or in Quebec, and we may close accounts that turn out to be based elsewhere.

You also need to be at least 18 years old and able to enter a legally binding contract in your jurisdiction. If you're signing up on behalf of a business, you confirm you have authority to bind that business to these terms. You're responsible for everything that happens under your account — keep your password safe and don't share it.

2. What the Service does (and doesn't) do

QuoteQuick helps contractors send quotes and invoices, follow up automatically, and collect payments. We provide the software and tools. We don't:

• Do the underlying contracting work for you
• Guarantee your customers will pay, accept, or respond
• Provide legal, tax, or accounting advice
• Act as a party to the contracts between you and your customers — those are strictly between you and them

3. Your account and content

You own the information you put into QuoteQuick — your logo, business details, customer information, quotes, invoices, and so on ("Your Content"). You grant us a limited licence to host, display, transmit, and process Your Content solely to run the Service for you (for example, rendering a quote, sending an invoice email, or storing a PDF).

You're responsible for making sure Your Content is accurate, lawful, and that you have the right to share it with us — including the right to send customer contact details to us for the purpose of communicating with them.

4. Sending messages to your customers

QuoteQuick sends email and SMS on your behalf — quote deliveries, invoices, payment receipts, and automatic follow-ups. Under Canada's Anti-Spam Legislation (CASL), you must have valid consent (express or implied, per CASL) to send commercial electronic messages to your customers. By using the Service to send a quote, invoice, or follow-up, you confirm that:

• You have the required consent to contact that customer at the address or number you provided
• The information you put in messages is accurate and not misleading
• You will honour unsubscribe requests promptly

We include an unsubscribe mechanism in marketing-style messages where legally required. Transactional messages (a quote you sent, an invoice, a payment receipt) are sent on the basis of your business relationship with the customer.

5. Payments from your customers (Stripe)

When you accept payments through QuoteQuick, those payments are processed by Stripe under Stripe's own terms. Connecting a Stripe account means you also agree to Stripe's Connected Account Agreement. We don't hold funds on your behalf — payments flow directly to your Stripe account, minus Stripe's standard processing fees. QuoteQuick does not take a cut of your payments. If we ever introduce a payment-processing fee, we'll give you notice and disclose it before it applies.

Disputes, chargebacks, refunds, and payout schedules are governed by Stripe. We can help surface information through the Service but can't override Stripe's decisions.

6. Fees for the Service

Some features of QuoteQuick are free; others require a paid plan. Pricing, billing cycles, and what's included are on the pricing page and in your account. Key points:

• Fees are charged in advance for the billing period you select (monthly or yearly)
• All fees are exclusive of applicable taxes (GST/HST), which we'll add where required
• We may change pricing with at least 30 days' notice; changes apply at your next renewal
• Paid plans renew automatically unless you cancel before the renewal date
• Except where required by law, fees are non-refundable

7. Acceptable use

You agree not to use the Service to:

• Send spam or violate CASL, the US CAN-SPAM Act, or equivalent laws
• Deceive your customers, misrepresent prices, or collect payment under false pretences
• Upload content that infringes someone else's intellectual property or privacy
• Attempt to break, scrape, reverse-engineer, or overload the Service
• Resell or sublicense the Service without our written permission
• Do anything unlawful under Canadian federal or Ontario provincial law

We may suspend or terminate your account — with or without notice — if we reasonably believe you've violated this section or if keeping your account active would expose us or other users to legal, security, or fraud risk.

8. Our intellectual property

QuoteQuick, including the software, design, and brand, is owned by us and our licensors. We grant you a non-exclusive, non-transferable right to use the Service while your account is in good standing. You don't get any rights to our trademarks, logos, or source code beyond what's needed to use the Service normally.

If you believe content on QuoteQuick infringes your copyright, you can send a notice under sections 41.25–41.26 of the Copyright Act (Canada) to support@quotequick.ca. Identify the work, the location of the allegedly infringing material, and your contact details.

9. Third-party services

QuoteQuick integrates with third-party services (like Stripe for payments, Resend for email, and Twilio for SMS). Your use of those services may also be subject to their own terms. We're not responsible for third-party services we don't control.

10. Termination

You can cancel your account at any time from your account settings. We may terminate or suspend your account if you breach these terms, if required by law, or if we stop providing the Service. On termination:

• Your right to access the Service ends
• We'll keep Your Content for a reasonable period so you can export it, then delete it in line with our Privacy Policy
• Accrued fees are not refunded except where required by law
• Sections that by their nature should survive (ownership, disclaimers, liability, indemnity, governing law) will survive

11. Warranty disclaimer

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the Service will be uninterrupted, error-free, or secure against every possible threat, though we try hard to make it so.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility. Our total liability to you for any claim under these terms is capped at the amount you paid us in the 12 months before the claim arose, or CAD $100 — whichever is greater.

Nothing in these terms limits liability that cannot be limited under applicable law (including, in Ontario, liability under consumer protection legislation where it applies).

13. Indemnification

You agree to defend and indemnify us against third-party claims arising from (a) Your Content, (b) your use of the Service in breach of these terms, or (c) your relationship with your customers — including claims about the quality of work you quoted or invoiced through the Service.

14. Changes to these terms

We may update these terms from time to time. If a change is material, we'll give you reasonable notice — by email, an in-app notice, or both — before it takes effect. Continuing to use the Service after the effective date means you accept the updated terms. If you don't accept them, stop using the Service.

15. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute arising from these terms or the Service, and you consent to that jurisdiction. If you're a consumer, nothing here overrides your statutory rights.

16. Miscellaneous

These terms, together with the Privacy Policy, are the entire agreement between us about the Service. If any part is held unenforceable, the rest stays in effect. We don't waive a right just because we don't enforce it once. You can't assign these terms without our consent; we can assign them as part of a merger, acquisition, or reorganization.

17. Contact us

Questions about these terms? Email us at support@quotequick.ca.